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I was an Emergency Room patient recently thanks to a kidney stone. I learned some painful lessons about how I need to modify my diet. I learned some financial lessons about how to avoid the E.R. next time, now that I know how to read kidney stones symptoms. And I learned some customer service lessons […]

The University of Tennessee has created a course called “Business Retention and Expansion in Tennessee.” While that’s not the most creative course name (kind of like my company, Customer Service Solutions, Inc. isn’t the most creative name…), it clearly indicates what this course addresses – retention and growth of your existing businesses. The course touts […]

When the customer visited the Oreck store on Hanes Mall Blvd. in Winston-Salem, NC, earlier this month, she needed service on a vacuum. It wasn’t an Oreck. It wasn’t purchased at the store. It was only one month old. The customer brought it to Oreck because the manufacturer said not to ship it back to […]