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They’re walking out the door, never to return. According to a recent study conducted of 22,000 consumers, 22% of customers will stop buying from you because of a bad experience. Some of the top reasons for the customer exits included 34% leaving because of interacting with a rude or disinterested employee. When you compare that […]

Here are some quick hits for anyone in customer service… To be great a customer service, you have to WANT to be great at customer service. Few people in history have been great without trying, practicing, improving, without WANTING to be great. Did Michael Jordan just want to shoot hoops, or did he want to […]

Fast…Do it fast…Make them feel like you’re moving at light speed…Make them feel like there’s continuous action… When you’re dealing with a complaint or a customer issue, a key to retaining (and even increasing business with) that customer is speed. Studies have shown that if you resolve an issue of a customer, they will tell […]