Every professional football team scouts its next opponent. To scout, you look at the other team. What’s their style of play? Who are their stars? What are their tendencies? What are their strengths and weaknesses?
The better the team knows its opponent, the better it can plan to perform its best – trying to mitigate the other’s strengths and capitalizing on its weaknesses.
But these teams also “self-scout.” They analyze their own team as if they were the upcoming opponent. They evaluate themselves just like an opponent would do so. It’s a way for the team to assess and improve itself. Self-scouting is a tool used to continually stay self-aware, fresh, and improvement-oriented.
So if you’d like to be a little more self-aware, fresh, and improvement-oriented, try a little self-scouting.
What is your communication style? Are you energetic or flat? Are you proactive or reactive? Do you ask, or are you passive? Are you overly chatty or concise? Then ask yourself whether any aspect of your style could be improved to have more effective outcomes, more efficient conversations, more relationship-building rapport.
In what ways are you a star? Is it your energy, attention to detail, follow-through, or organizational skills? Does your team-oriented way of supporting others or your natural method of engaging people make you stand out? Answer these questions, and find ways to “Strengthen Your Strength.”
What are your tendencies? Do you talk over the customer or – conversely – let them go on talking forever? Do you think too much about other things (or do other things) when engaged with the customer? Does your patience wane late in the day? Are you too critical of yourself? Of others? Of the customer?
Getting better requires that we understand how we are today – our style, our strengths, our tendencies.
Do a little self-scouting.