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When Bill brought his daughter Jenna to tumbling, it was for a make-up class. Jenna didn’t take a couple classes during the summer that they’d paid for, and Bill’s wife mentioned that there were a couple make-up classes available. So Bill walked up to the window to ask the receptionist if Jenna could use one […]

I have to blog about this – a startup expert promoting the need for customer service – WOW! Many startup entrepreneurs are so in love with their product or with selling that they don’t make delivering great customer service or “WOWing” the customer a high priority. But in the article Why Startups Should Prioritize Customer […]

When economic developers discuss Business Retention & Expansion initiatives (BRE), problem-solving responsibilities often come to mind. What issue is ABC Manufacturing having locally? How can I fix it? BRE is also associated with opportunity identification. Company XYZ is busting at the seams. We may be able to help them expand locally! But one area that […]