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Many small banks are trying to increase their core deposits, relying less on fees to generate revenue. And while this is a good thing for many banks, there needs to be a retention component to the core deposit growth strategy. In the article Small Charlotte-area banks get creative in boosting core deposits, Adam O’Daniel makes […]

In the ZDNet article IT managers: Customer service trumps managing costs, the author references a study of 220+ US-based Information Technology managers about their priorities, and customer service was listed as a high priority to the point that 70% felt that customer service was more important to them than managing costs. Now this is important […]

Giving a little recognition to a friend – Jeff Munneke of the Minnesota Timberwolves. His team’s Fan Relations efforts were recognized in an nba.com article. One section of the Target Center has been branded “Los Locos,” and they essentially stand and cheer the entire game – making LOTS of noise. They pattern this after what […]