Key Industries
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Recent Tips and Posts
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Schools Should be in the Business of Providing Customer Service
In a New York Times School Book article titled “Parents Deserve the Best Customer Service…,” a New York City Charter school principal – Jim Manly – tells parents “you deserve the best customer service on the planet.” (I should just say “Amen,” but that would be too short a post). We’ve performed customer service training […]
Don’t Let the CRM Tail Wag the Dog
Lacking a strategy on how to retain customers, many businesses look at their cool new CRM (Customer Relationship Management) system and go down the wrong path. You mean we can setup the system to e-mail the customers? Great! Our retention plan is to blast our customers with e-mail marketing messages!! You mean we can pull […]
Don’t Let Local Politicians Drive Customer Service
You know it must be bad when local politicians want to draft a resolution that requires that government employees deliver good customer service. A Maine City Councilor is looking to improve customer service at City Hall by crafting a document that requires that customers “are treated with the utmost courtesy and that all such transactions […]
