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Retention is vital to business growth. And retaining a customer can refer to the season ticket holder for the pro basketball team, the resident for the cable television company, the local employer for the community, and…the community college student in Yakima, Washington. In the Yakima Herald Article, Yakima Valley Community College (YVCC) was recognized by […]

A company was selling advertising space for a publication to be distributed to law firms across the region. Christine, the publisher’s sales representative, had left a message on my voice mail stating that she would e-mail details on pricing and distribution. Later that day, I received an e-mail (from a generic e-mail address) with all […]

Understanding current trends in customer service as well as in the economy as a whole has led Customer Service Solutions, Inc. to identify three predictions of what we foresee happening in the world of customer service in 2011: · The term “Social Media Customer Service” will become more consistently defined, and that definition will involve […]