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Recent Tips and Posts
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Stop Punishing Account Reps
I’ve read stories recently of account representatives on professional sports teams being laid off. On one team, it was because the team sold so many seats, they didn’t need sales representatives. On another team, it was because the team performed so poorly on the field, that attendance was down, and the team needed to cut […]
Pay for Patient Satisfaction?
According to the Center for Medicare & Medicaid Services (CMS), the Federal Government proposes to make bonus payments in 2011 to Medicare Advantage plans which achieve high patient satisfaction scores. CMS Administrator Dr. Donald Berwick states that “The 5-star rating system helps people with Medicare make meaningful distinctions between high-performing and low-performing health plans. They […]
Translate Customer Service into Business Success
As one state’s economic engine shifts into new industries and out of the growth industries of the past, relocation incentives are – as usual – a big point of discussion. How much should this state spend in incentives to get out-of-state businesses to build plants, move jobs, and relocate headquarters to this state? While such […]








