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Contractors Determine Your Reputation?

December 9th, 2010 (No Comments)

Columbus City Schools are coming under scrutiny recently because of their bus system. Do buses sometimes pickup/drop-off late? Yes, but no K-12 system is perfect. What has made them come under scrutiny is that the school system apparently doesn’t know how often buses are on time. Why? According to an article on dispatch.com, it’s because […]

Another Great Example of “Hire for Attitude, Train for Skill”

December 3rd, 2010 (No Comments)

In Halifax County, Virginia, the retiring Executive Director of Social Services, Betty Wells, reflected on her career. She’s quoted in the Gazette-Virginian article about how she viewed her job. Ms. Wells stated “I see my job as being one that I hire the staff that I think will be the best providers of customer service. […]

Season is 25% Over. Do you know where your fans are?

December 1st, 2010 (No Comments)

In the National Basketball Association (NBA), the regular season is almost 25% done. Most teams are getting to the point where they’ve played 15 to 20 games out of the 82 game schedule. It’s easy at this point in the season to, as an account representative, get into a rhythm of responding to e-mails, distributing […]