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If you go to http://customerservice.performance.gov/, you’ll see on the “Official Website of the U.S. Government,” the result of an Executive Order that the President put into play in April 2011. The President required that all Federal Government agencies create Customer Service Plans. Those plans are seen at the bottom of the US Government’s Customer Service […]

Apparently Napoleon and today’s higher education system have something in common…really. According to Associate Provost for Curriculum Gregory Heileman from the University of New Mexico in the article ASUNM talks retention rates, “Student retention and graduation rates are similar to Napoleon’s march from Paris to Moscow in 1812. It started out with 400,000 soldiers but […]

A casino’s repeat business is purely dependent on whether the customer feels the exhilaration of the win…right? Well the recent article Casinos Urged to Invest in Customer Service, Gaming Experience to Meet Multiple Challenges in 2012 says that it’s more than winning that drives loyalty and revenues. The head of a casino consulting firm notes […]