Winnie and Wayne ordered take-out last week, and when they brought their food home, they put the bag on the kitchen table and started unloading. As they were pulling out the boxes, they noted two little handwritten notes. Each was a Thank You Note written by a different employee – one for each customer.
True story. Simple gesture. Special to the recipient, especially considering how exceptionally tough times are in the restaurant industry.
Sometimes when we are hurting, the best thing to do is to give a little extra to somebody else. Sometimes when having customers knocking on your door every day is no longer a given, we need to do a little something extra.
Here are some “something extras” that we can consider doing for customers in the days where we’re currently living:
- Send that handwritten Thank You Note to a customer.
- Call or e-mail someone in an informal and personalized way just to check on them.
- If you find something that is helping you mentally, physically, spiritually, share that with others that you think may be open to that type of example.
- If you are waiting on something for the customer to do to complete a transaction or to get a process moving, either do it for them and let them know, or give them a quick call or text as a reminder to help them keep things moving.
- In e-mails and calls, don’t just share the facts, ask how they’re doing and convey that you hope they stay safe.
- In a “Stay-at-Home” world, find ways to virtually provide/receive information so they don’t have to make a trip.
I’m heartened by how much people are rallying around each other and, in many ways, being more collaborative and less conflict-oriented. Many of these behaviors are simply reflective of a more caring culture.
Find some ways to give something extra.